FAQ

Email FAQ
Can I change my email address? At this time, you cannot change your email address. Once you have signed up with an email address, that is your userid and y...
Thu, 7 Nov, 2019 at 10:46 AM
Password FAQ
How do I change my password? You can change your password by selecting the “my profile” section of your FinLocker in the top right-hand corner to change yo...
Thu, 7 Nov, 2019 at 10:47 AM
Multi-factor authentication (MFA) FAQ
What is multi-factor authentication (MFA) ? Your FinLocker has multiple security measures designed to help protect your sensitive data. When you create or ...
Thu, 7 Nov, 2019 at 10:47 AM
Method of Contact FAQ
How do I change the way I am contacted? You can change your notification preferences by visiting the profile icon in the upper right corner and selecting “...
Thu, 7 Nov, 2019 at 10:47 AM
Credit Score FAQ
What if my credit accounts are not accurate?  We partner with Equifax to obtain your credit report which contains your outstanding balance, payment, and ac...
Thu, 7 Nov, 2019 at 10:47 AM
Asset Account FAQ
What if I can't access my account? If you need help accessing your account, you can contact us by email. Email is available 24/7.   Why is my accoun...
Thu, 7 Nov, 2019 at 10:47 AM
Home FAQ
How do I link my home to the locker? Go the property section of your dashboard to enroll your home as part of your locker. Alternatively, you can go to the...
Thu, 7 Nov, 2019 at 10:48 AM
Security FAQ
How is my data protected at FinLocker? All personal identifiable information is encrypted over the internet and in the locker. We use TLS (Transport Layer ...
Thu, 7 Nov, 2019 at 10:48 AM