What if my credit accounts are not accurate? 

We partner with Equifax to obtain your credit report which contains your outstanding balance, payment, and account type and to get your credit score.   However, sometimes your information isn't reported correctly, so it’s important to review and make sure there is not inaccurate information.   If you believe there is inaccurate information on your credit report you may contact Equifax at: https://www.equifax.com/personal/disputes/

How do I enable my locker to provide a credit score?

You simply need to enroll in your free financial locker.  Once invited, you will answer a few questions to confirm your identity.  Once completed, you will be enrolled, and your credit score will be shown on your dashboard.   You will be able to see 12 months of historical credit scores in your dashboard which includes your credit score. 

How do I disable the credit score in my locker?

If you no longer wish to have your score(s) and credit report(s) in your locker you may opt out through the settings section of your profile.   If you chose to add your score and credit report back into your locker, you may re-enable access from your locker, but that will require re-authorizing that access, and you will no longer have any of the historical data that was previously in your locker available.

Do you have a mobile app where I can check my credit score, budget status, transactions and goals?

Yes! The app is available from the iOS/Android app store.  In the app you can see your credit score, budgets, goals, transactions – all to help manage your finances. The app can also send you notifications which you can turn on/off. 

I tried to signup, but it says my credit file wasn't found, why?

In rare cases, our credit provider, Equifax, may not have your information on file.  It’s possible you may not have enough credit history, or had a recent change to something like your surname.  

What types of information are on a credit report?

Credit bureaus collect the following types of information:

Credit account information, including payment history, balance of an account, when the account was opened, date of the last activity, high credit on the account and the credit limit on the account

Debt collections


It's important to note some companies may take these factors and others into consideration when evaluating your application for credit.


Does signing up for a credit report and score in my financial locker hurt my score?

It does not!   When we obtain your credit score, it’s called a “soft credit pull” so your score is not negatively impacted.    This is different from a “hard credit pull.”  Equifax provides the following explanation regarding a hard inquiry: “When a lender or company requests to review your credit report as part of the loan application process, that request is recorded on your credit report as a hard inquiry, and it usually will impact your credit score. This is different from a “soft” inquiry, which can result when you check your own credit or when a promotional credit card offer is generated. Soft inquiries do not impact your credit score.”

Where can I see my credit score on the site?

After signing in, your credit score will be the number inside the colored wheel in the middle-right section of the Dashboard page.

How often does my score get updated?

Your score will be updated every month.

How will I know when my score is updated?

If you’ve elected to receive notifications by mobile notification or email, we'll notify you whenever your score is updated. If you need to change your notifications, go to the profile icon at the top right of the dashboard and select settings to change your notification.

What type of credit score do you provide?

We provide the VantageScore credit score. VantageScore was created by the three major credit bureaus: Equifax, Experian, and TransUnion. Go here to learn more about VantageScore

Does FinLocker use my credit score to determine if I can get a loan?

FinLocker is not a lender, but a financial management solution provided to you to help manage your finances and ready yourself for important things in life.  A credit score is commonly part of the equation to see if you are eligible for certain types of loans.  At the end of the day, it’s up to the financial institution to decide on eligibility based on a variety of factors such as employment, income, credit, etc.